04-12-2013 09:20 AM
The Software says "unable to initialize databases" and will not synchronize my BB. This has been going on for a week. I have reinstalled the Desktop Software, reset to factory settings, restored a backup file, done a hard reboot by removing battery, tried to synchronize one item (calendar, contacts, tasks, memos) at a time, updated BBM all to no avail.....HELP.
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04-12-2013 09:28 AM - edited 04-12-2013 09:28 AM
My responses are a little generic I'm afraid as I can't find your error documented anywhere!
What model of device are you using and what version of desktop software do you have since the re-install?
Does it work on another PC (Trying to rule out the install of DTM. Even after a re-install of software, there may still be a corruption)?
When you performed the factory reset, did you perform this from the device or use Desktop Software/Loader.exe (Loader.exe may remove more information than a device reset, more so if the device has ever been on a BES)?
Have you tried to re-install/upgrade the Blackberry device software?
04-12-2013 09:45 AM
Thanks for the prompt response. It took me 2 days to figure out how to even get to this site for help.
1. Torch 9800
2. BB Desktop SW 7.10.41
3. I updated device using Desktop Software and also using Options>Device>Software Updates from device, not sure how to do reset on device other than battery pulled out....
4. have not tried another computer
5. is BES an Enterprise System? It has not been connected to my work email/outlook if that is the question.
Any help is appreciated.
04-12-2013 12:39 PM
Hi and Welcome to the Community!
The question about BES (yes, that's enterprise/corporate) is relevant since, with the error message you reported, all KBs that cite that error relate to BES...I can find no KBs that relate strictly to the Desktop Software and a truly personal BB. Perhaps you will have better luck searching:
From your posts, I am assuming this used to work fine? But has recently been failing? As such, I suggest this thread:
It starts with a process for cleanly starting over (perhaps more detailed than you already conducted), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
05-09-2013 05:59 PM
Looking at the sync log, it said this....
14:49:29.765 CRSyncUtil::BackupCacheDBs : Error copying file "C:\Documents and Settings\Admin\Local Settings\Application Data\Research In Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Data\4_65538_
I looked at this file and it was around the time I started having trouble. It was huge....i moved it out of the directory and tried to re-synch. It worked!
05-09-2013 07:29 PM
06-08-2013 10:08 PM
06-09-2013 01:01 AM
I did this from the Desktop software:
click Tools>Desktop Options>Configure sync logging options>View Organizer sync log.
In my case it listed the name of the file and location that was causing the problem. It was an old backup file. It was huge...
I moved it out of the directory, just in case I still needed it but so it was not picked up during the synchronization. I then repeated synchronization from the Desktop software and have had no trouble since. I did start by only synchronization one piece at a time....contacts, calendar, tasks....I don't know if that made a difference or not.
I hope this is helpful and works for you too! I'm not sure how to do this without the desktop software.