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New Contributor
vjvarun1983
Posts: 3
Registered: ‎05-14-2013
My Device: Bold - 9900

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,

 

Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,

 

I did not get any software CD with the phone hence downloaded the software from 

 

http://us.blackberry.com/software/desktop.html

 

and when I try to install I get the following error,

 

I do not understand this issue can any one help me on this.

 

Windows ® Installer. V 5.0.9200.16384

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.

Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

 

Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Unable to install Blackberry Desktop Manager on Windows 8

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
vjvarun1983
Posts: 3
Registered: ‎05-14-2013
My Device: Bold - 9900

Re: Unable to install Blackberry Desktop Manager on Windows 8

hi sdgardne

thank you for your reply

I followed the same steps that are mentioned in the KB19300 discussion and got a following error

 

Please use setup.exe for installation

instead of blackberry desktop software.msi

 

and when i use setup.exe get the same windows installer error so again back to where inception of the error that i am facing...

Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Unable to install Blackberry Desktop Manager on Windows 8

OK, then a couple more questions...

You say you are on Windows 8 -- what exact Desktop Software version are you attempting to install? If it is not the most current 7.1.0 B42, then it is likely not compatible with Win8 anyway.

Have you searched for and read all KBs that have to do with Windows 8...there are many special things that may be required.

Have you searched for other threads here that discuss Windows 8 -- there may well be tips from others that could be useful.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
vjvarun1983
Posts: 3
Registered: ‎05-14-2013
My Device: Bold - 9900

Re: Unable to install Blackberry Desktop Manager on Windows 8

I downloaded the software from BB Website today again after your reply and followed the same instruction as per your advice but same error will search for more KB or issues related to windows 8 to find a solution on the same... Thank You