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BlackBerry® Desktop Software

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New Contributor
Posts: 4
Registered: ‎10-20-2011
My Device: Blackberry Bold 9900, OS 7.1
My Carrier: MTN , South Africa
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Unable to install the the Blackberry software for pc

Hi Guys

 

Please help me i downloaded the software when i try to install i get the error message below

 

"installation cannot be violated, please verify the installer package and try again"

 

OS: Windows 7 32bit

 

i tried on my laptop as well is not working

 

Please assist me

Hall of Famer II
Posts: 50,897
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to install the the Blackberry software for pc

Hi and Welcome to the Community!

 

Here is a KB that discusses that error:

  • KB28396 When installing the BlackBerry Desktop software the following error is received "The installation files cannot be validated. Please verify the installer package and try again."

 

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 4
Registered: ‎10-20-2011
My Device: Blackberry Bold 9900, OS 7.1
My Carrier: MTN , South Africa

Re: Unable to install the the Blackberry software for pc

Thanks it worked:womanhappy:

Hall of Famer II
Posts: 50,897
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to install the the Blackberry software for pc

You are most welcome...enjoy!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code