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BlackBerry® Desktop Software

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New Contributor
Speechlys
Posts: 2
Registered: ‎10-25-2013
My Device: Various different models
My Carrier: vodafone

Unable to load Blackberry Desktop software windows 7 64-bit

I am currently running Windows 7 64-bit SP1. I have tried to installed Blackberry Desktop software using 710_b042_multilanguage.exe from your site.

 

Software appears to install without any problem. When I try to start up the software the blackberry splash screen appears without any issue. However after a short while a transparant window appears with Blackberry Desktop Software  on the title bar. I have Java 7.45.

 

Any ideas why it doesnt appear to be loading correctly?

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New Contributor
Speechlys
Posts: 2
Registered: ‎10-25-2013
My Device: Various different models
My Carrier: vodafone

Re: Unable to load Blackberry Desktop software windows 7 64-bit

I should also point out that trying to start the software in compatibility mode (windows xp sp3) which makes no difference.

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to load Blackberry Desktop software windows 7 64-bit

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


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