Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
Contributor
bernardb
Posts: 14
Registered: ‎08-24-2008
My Device: Not Specified
Accepted Solution

Unable to remove apps

I have purchased and installed MasterDoc. After testing and finding it unappropriate for my needs I contacted them for a refund which they quickly and efficiently agreed to and processed.

I uninstalled the software from my desktop and then tried to use Desktop Manager to 'uncheck' these apps and remove them from my handheld but they no longer appear in the Apps Loader window and so I cant remove the sturff from the handheld.

Any suggestions on how to get rid of them?

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to remove apps

Hi and welcome to the forums,

Go to  OPTIONS - ADVANCED OPTIONS - APPLICATIONS select the associated application for Master docs and delete,

Turn off handheld and reboot.

Please let me know if this works!

Thanks,

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Contributor
bernardb
Posts: 14
Registered: ‎08-24-2008
My Device: Not Specified

Re: Unable to remove apps

It did. Thanks Bifocals

Bifocals wrote:

Hi and welcome to the forums,

Go to  OPTIONS - ADVANCED OPTIONS - APPLICATIONS select the associated application for Master docs and delete,

Turn off handheld and reboot.

Please let me know if this works!

Thanks,


 

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to remove apps

Good news !
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter