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BlackBerry® Desktop Software

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New Contributor
Posts: 2
Registered: ‎05-22-2012
My Device: 9000 bold

Uncaught exception: java.lang.NullPointerException

Hi, I have a 9000 bold BB. After a software upgrade this message appaire on my BB: Uncaught exception: java.lang.NullPointerException. I can't write message or call.  I try to use Desktop Software but now doesn't work. Any help? Pleaseeeee

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Uncaught exception: java.lang.NullPointerException

Hello lucaste,

 

We suggest that you perform a clean reload of your BlackBerry® Device Software to address the "Uncaught exception: java.lang.NullPointerException" error message you are receiving on your BlackBerry® Bold™ 9000 smartphone. For more information on this procedure see the following article:

How to perform a clean reload of the BlackBerry Device Software - http://www.blackberry.com/btsc/KB11320

If this fails to resolve the issue, please contact your point of sale for options.

Thank you.


-FB


 


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New Member
Posts: 1
Registered: ‎08-14-2012
My Device: blackberry bold 9930

Re: Uncaught exception: java.lang.NullPointerException

     I received this same error message after performing an update & was told that after trying to backup, delte & restore didn't work that I would have to return the phone for a new one.  The phone is less than a month old & this is what I have to deal with?  I used blackberries for 6-7 years now & this is the last straw.  The constant rebooting not initiatied by me, the delays in sending emails, etc.  I finally went to the iphone & will use a blackberry again.  This is the latest version of the BOLD as well.