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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎06-12-2012
My Device: blackberry bold 9900
My Carrier: virgin

Updates freezing

i have a blackberry bold 9900, and version 7 in desktop software

I have been trying to update my my software on my phone and every time. it starts it freezes after a few minutes everytime. Along with not connecting to the desktop software most times. 

Any help is appreciated.

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Hall of Famer II
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Updates freezing

Hi and Welcome to the Community!


I recommend a clean "start over" of the Desktop Software...here's a process:

Very important is step 6 -- that sort of customizes the Desktop Software to your specific BB and OS level, which often helps it run a little bit better than without this.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Super Contributor
Posts: 383
Registered: ‎02-15-2012
My Device: Bold 9900
My Carrier: N NetCom

Re: Updates freezing

Does it freeze when it tries to back up your "Social Feeds"-app?
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