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BlackBerry® Desktop Software

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New Member
juhseeca
Posts: 1
Registered: ‎06-12-2012
My Device: blackberry bold 9900
My Carrier: virgin

Updates freezing

i have a blackberry bold 9900, and version 7 in desktop software

I have been trying to update my my software on my phone and every time. it starts it freezes after a few minutes everytime. Along with not connecting to the desktop software most times. 

Any help is appreciated.

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Updates freezing

Hi and Welcome to the Community!

 

I recommend a clean "start over" of the Desktop Software...here's a process:

Very important is step 6 -- that sort of customizes the Desktop Software to your specific BB and OS level, which often helps it run a little bit better than without this.

 

Good luck!


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Super Contributor
habbitzz
Posts: 383
Registered: ‎02-15-2012
My Device: Bold 9900
My Carrier: N NetCom

Re: Updates freezing

Does it freeze when it tries to back up your "Social Feeds"-app?
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