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BlackBerry® Desktop Software

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New Contributor
jeep010
Posts: 2
Registered: ‎07-26-2012
My Device: Bold 9780
Accepted Solution

Viewing Desktop Sync Progress

When I connect my Bold to pc, it launches the sync window, but in the far upper left of my PC screen.  The launched window is so far up  & left, I cannot drap it down to view.  It didn't used to be a problem until the recent 2 software updates.  Now, I cannot view sync progress and files to be synced.  Any suggestions on how to make the sync window appear in the middle of my desktop screen? I don't want to give up my Bold, but the sync process has now become quite cumbersome.

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Viewing Desktop Sync Progress

Hi jeep010,

 

Welcome to the Support Community!

I would advise performing a clean uninstall of the BlackBerry® Desktop Software then reinstalling the latest version of BlackBerry® Desktop Software from http://bbry.lv/JlWfyC

This KB article provides further steps. "How to perform a clean uninstall of the BlackBerry Desktop Software" http://bbry.lv/HVraPb

Once you have reinstalled the BlackBerry® Desktop Software, please try configuring and testing the synchronization again to verify that the synchronization window is now displayed correctly on your computer screen.

 

Hope this helps.


-FS


 


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New Contributor
jeep010
Posts: 2
Registered: ‎07-26-2012
My Device: Bold 9780

Re: Viewing Desktop Sync Progress

Yep! That fixed it!!!

 

THANKS!