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Contributor
Posts: 14
Registered: ‎01-25-2012
My Device: playbook 16gb
Accepted Solution

Why doesn't my playbook connect to my Mac?

Used to connect fine now doesn't. Restarted both Mac & Playbook. Zilch. 

Forums Veteran III
Posts: 3,715
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Why doesn't my playbook connect to my Mac?

have you done a hard reset on the playbook?

Hold down the volume up key, volume down key, and power button at the same time and hold it for about 15 seconds.

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Contributor
Posts: 14
Registered: ‎01-25-2012
My Device: playbook 16gb

Re: Why doesn't my playbook connect to my Mac?

Thanks for your reply. I held it down and the Playbook rebooted but no luck. Also reinstalled the desktop software, tried another USB port on the Mac and tried it on my old PC. The PC detected the Playbook but coulnd't find the software, probably because I'm using and old version of Windows.

 

 

Forums Veteran III
Posts: 3,715
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Why doesn't my playbook connect to my Mac?

We can check another setting.

On your PlayBook, in the Storage and Sharing settings,set USB Connections to Automatically Detect 

It may be set to Connect to Mac.

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If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Contributor
Posts: 14
Registered: ‎01-25-2012
My Device: playbook 16gb

Re: Why doesn't my playbook connect to my Mac?

I changed it from Connect to Mac to Automatically Connect.  When I made the connection, the Playbook said it was connected to the computer but when I started the desktop software it says it wasn't connected.

 

I told the software to forget the device so now it doesn't work at all, even when I unplug and plug back in again.

Forums Veteran III
Posts: 3,715
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Why doesn't my playbook connect to my Mac?

Try this:

1. Go to the widget at the top right hand of your PlayBook screen
2. About screen, choose Network from the pop-up menu
3. Note the IPv4 address under the USB heading (should begin with 169);
4. Mac Finder, Go menu, select Connect to server;
5. Enter smb://169. and the rest of the IP address found in step 3 and hit return;
6. Open a Finder window and you should see the IP address under the Shared Devices heading. Double click on the IP address and you should then see the two folders in the top directory of your PlayBook.

 

If this doesn't work, give playbook support a call

http://us.blackberry.com/support/playbook-support/contact.jsp

 

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Contributor
Posts: 14
Registered: ‎01-25-2012
My Device: playbook 16gb

Re: Why doesn't my playbook connect to my Mac?

Thanks! That's all I need. And it's easier than connecting with a cable. If this works on my Mac at work, it'll be a big help.
Forums Veteran III
Posts: 3,715
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Why doesn't my playbook connect to my Mac?

Keep us posted!

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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