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BlackBerry® Desktop Software

New Contributor
Posts: 6
Registered: ‎01-23-2010
My Device: Bold 9700
My Carrier: ATT

Windows 7 and Desktop software not auto-syncing

[ Edited ]

I have a BB Bold 9700, Windows 7 Ultimate, and latest desktop software from BB site.  The issue is that the sync doesn't start when device connected.  I have to manually initiate the sync and it works fine.   When I was using Windows XP and I connected my device, the hardware was detected and the sync process started automatically...as it should.  I have ensured that the "synchronize the selected items when your device is connected to the BlackBerry Desktop Manager" is selected.  I even disabled that, shut it down, restarted it and reenabled it to see if that would work and it didn't.  As I said, the phone syncs fine when initiated manually, but it won't start on its own. 


Any help would be appreciated.