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New Member
Posts: 3
Registered: ‎08-01-2014
My Device: Z10/Z30

Z10 deleted from Link, how do I restore?

[ Edited ]

My Z10 was not syncing to Link. I tried deleting it, and there seems to be no way to add it back.

Tomorrow my Z30 arrives and I need to switch them!

I already tried deleteing and re-installing Link.

 

To clarify: Link was working with my Z10, let's call it "Ralphie" listed in my Link list of devices. Then one day several weeks ago, it stopped connected. Not via UsB, not via wireless.

I then deleted "Ralphie" from Link. I was hoping it would rediscover it. It does not.

I removed and reinstalled Link. Nothing. Now what? 

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Z10 deleted from Link, how do I restore?

Hello

Once you connect your z10 to the pc, link should be able to detect it automatically, and you should be able to add it back to BlackBerry link
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Z10 deleted from Link, how do I restore?

Do you mean you need to retrieve back a backup done by link before?
New Member
Posts: 3
Registered: ‎08-01-2014
My Device: Z10/Z30

Re: Z10 deleted from Link, how do I restore?

no, I need to do a 'switch device'. Link does not recognize my Z10.
My backup is a few weeks old. I need to back it up today to get my contacts, apps, etc. so I can transfer to the Z30.
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Z10 deleted from Link, how do I restore?

Thanks for clarifying 

 

Have you tried toggling with the z10? (battery pull)


infosecnj wrote:
no, I need to do a 'switch device'. Link does not recognize my Z10.
My backup is a few weeks old. I need to back it up today to get my contacts, apps, etc. so I can transfer to the Z30.

 

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Z10 deleted from Link, how do I restore?

Also under storage and access, setting the usb connection manually?
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Z10 deleted from Link, how do I restore?

Last but not least, try setting a password, restart the device. Once it's settled down, connecting it to the pc again to see if it detects?
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Z10 deleted from Link, how do I restore?

Oh yes, have you tried it on another computer?
New Member
Posts: 3
Registered: ‎08-01-2014
My Device: Z10/Z30

Re: Z10 deleted from Link, how do I restore?

I tried all of these things except a new computer.
seriously?
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Z10 deleted from Link, how do I restore?

Well, we are going through step by step to find out exactly what is causing it. 

 

Will you be able to try another computer?