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New Contributor
Stuyve
Posts: 4
Registered: ‎12-19-2012
My Device: Curve 8250
My Carrier: Virgin
Accepted Solution

all pics and videos stored on previous Blackberry deskmanager disappeared after I accept updates

I would really appreciate any advice - When I was access my media manager on my blackberry desktop manager I was prompted to accept updates which I did - It seems to have uploaded a whole new blackberry desktop and I have lost all the pics and vids I stored on previous - Such a freak out as over 3 years worth of travel and family pics and vids stored in my blackberry desktop manager

 

Appreciate any help thanks

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Guru I
John_Clark
Posts: 15,634
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: all pics and videos stored on previous Blackberry deskmanager disappeared after I accept updates

Anything sync'd through your BDS is stored in a folder somewhere...usually My Documents >My Pictures >BlackBerry (or My Videos >BlackBerry). It just depends on the path you specified for the folder when you set up the picture sync.
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New Contributor
Stuyve
Posts: 4
Registered: ‎12-19-2012
My Device: Curve 8250
My Carrier: Virgin

Re: all pics and videos stored on previous Blackberry deskmanager disappeared after I accept updates

Thanks so much! Found them!

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Guru I
John_Clark
Posts: 15,634
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: all pics and videos stored on previous Blackberry deskmanager disappeared after I accept updates

Excellent!

JC
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.