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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎10-23-2013
My Device: curve 8520

backup on pc

i am not able to take a backup of my contacts and other data on pc. i have downloaded desktop software for pc but it shows error when clicked to run. the downloaded link is : 710_b042_multilanguage (1).exe


but after nothing moves


please help

Hall of Famer II
Posts: 49,677
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: backup on pc

Hi and Welcome to the Community!

arsardana wrote:

i have downloaded desktop software for pc but it shows error when clicked to run.

Unfortunately, from those sparse details, I cannot tell for sure what is going on. For example, you say you downloaded it but it says "error" when you try to install it. But, you also say you can't backup, which might imply that you can install, but can't run it after the install. Finally, from just "error", it's pretty much impossible to diagnose anything...the exact and complete content of any error messages presented are always better than one word synopses.


Hence, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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