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BlackBerry® Desktop Software

New Member
Posts: 2
Registered: ‎03-21-2013
My Device: curve 9320
My Carrier: orange

blackberry 9320 help needed NOW!!!!!!!!!!!!!!!!!!!!

i downloaded the blackberry desktop onto my laptop and pugged my phone in and it came up that i need to upgrade my backberry 9320, then half way through it came up 'erasing all data' as i did not want my phone wiping and i thought this is what it was doing i unplugged my phone from the laptop and my phone automatically turned off. now it wont turn on all  get is a black screen with a red flashing light. what do i need to do? need help asap?

Hall of Famer II
Posts: 53,051
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: blackberry 9320 help needed NOW!!!!!!!!!!!!!!!!!!!!



Prepare yourself...unless you have a backup, you may well have lost all of your data. Backups are something that must be done proactively and as a precaution...not as a remedy.


In any event, given what you did (the WIPE had already started, and once started cannot be stopped), please try these drastic recovery measures:


You might be lucky regarding your data...depending on exactly how you did what you did and the selections you made while doing it, you might actually have a backup on your computer...it normally takes one during major update processes since it basically does have to wipe the device, reload the OS, reload the apps, and then reload the data. Search your hard drive for files with either IPD or BBB extension...any with a date/time near when this happened would be candidates for use in restoring your data.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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