08-20-2012 07:36 AM - edited 08-20-2012 07:38 AM
I am facing the problem of blackberry softare app crash problem in windows vista 32 bit operating system.
Problem Event Name: APPCRASH
Application Name: Rim.Desktop.exe
Application Version: 22.214.171.124
Application Timestamp: 4ffd97ce
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6002.18449
Fault Module Timestamp: 4da47967
Exception Code: e0434f4d
Exception Offset: 0003fc56
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
when ever i start application it shows blackberry desktop software has stopped working. rest all the softwares are working perfectly on my laptop.
Plz tell me how to rectify this problem?? because of this problem i am not able to update n take backup of data of my phone on Laptop.
Plz tell me how to rectify this problem??
09-13-2012 10:01 AM
Welcome to the BlackBerry Support Community.
Please try going through step 1, step 2 and step 4 of the following KB article to help with the issue you are having with the BlackBerry® Desktop Software. ""Error 1720" occurs during the installation of BlackBerry Desktop Manager" http://bbry.lv/QX9y7h
Hope this helps.
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