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BlackBerry® Desktop Software

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New Member
Posts: 1
Registered: ‎08-20-2012
My Device: p 9981

blackberry desktop software app clash

[ Edited ]

hello

 

I am facing the problem of blackberry softare app crash problem in windows vista 32 bit operating system. 

 

Problem Event Name: APPCRASH
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.32
Application Timestamp: 4ffd97ce
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6002.18449
Fault Module Timestamp: 4da47967
Exception Code: e0434f4d
Exception Offset: 0003fc56
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057

 

when ever i start application it shows blackberry desktop software has stopped working. rest all the softwares are working perfectly on my laptop. 

 

Plz tell me how to rectify this problem?? because of this problem i am not able to update n take backup of data of  my phone on Laptop.

 

Plz tell me how to rectify this problem?? 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: blackberry desktop software app clash

Hi GAURAV182002,

 

Welcome to the BlackBerry Support Community.

Please try going through step 1, step 2 and step 4 of the following KB article to help with the issue you are having with the BlackBerry® Desktop Software. ""Error 1720" occurs during the installation of BlackBerry Desktop Manager" http://bbry.lv/QX9y7h

 

Hope this helps.


-FS


 


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