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BlackBerry® Desktop Software

Posts: 1
Registered: ‎12-10-2012
My Device: bold 9900
My Carrier: Rogers

bold 9900 synch error

I look after the IT for several small busineses. One of my clients is getting the error 'CRTranDB::AddNew : Duplicate record Id - E3615967' when synching his blackberry bold 9900 to his win7pro bb manager 7. I have limited access to his workstation and phone so I don't want to experiment. Someone else must be having this issue and surely RIM have a fix.

Hall of Famer II
Posts: 51,829
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: bold 9900 synch error

Hi and Welcome to the Community!


I don't find any KBs that are exactly on point to the error message you are seeing, but perhaps your search will be more useful:

You might try searching on different sub-sets of the entire error message, and considering other KBs that are for something close, but not quite exact.


Otherwise, I might suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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