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Contributor
bberry12345
Posts: 10
Registered: ‎10-02-2013
My Device: bold 9700

browser wont open - getting messages

since i updated my phone the browser and youtube on my fone wont open. i ae tried restarting and upgrading again but has no effect.https://supportforums.blackberry.com/t5/BlackBerry-Bold/browser-not-opening-please-help/m-p/2668327#... and when i click on the browser/ youtube nothing happens but after a few minutes a message pops up. there are two different ones it changes almost everytime:: 1. uncaught exception: Application net_rim_bb_browser_ daemon(976) is not responding: process terminated 2. Uncaught exception: java.lang.RuntimeException: ApplicationRegistry.waitFor(oxd0fe7d73384d7f0d) timeout pleaase help me fix this problem!!!
Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: browser wont open - getting messages

Hello,

 

Since you say you did an update just before this happened, we can assume that something went wrong with that. Hence, an OS reload would be in order. The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
bberry12345
Posts: 10
Registered: ‎10-02-2013
My Device: bold 9700

Re: browser wont open - getting messages

[ Edited ]

thanks for the reply but i can really follow ur instructions easily i got stuck at number 5 and also missed out number 2

but for 6a and 6b i understand it at all can u make a simpler / more detaild/ short steps of the process please (i have windows 7 )

 

because i got stuck i just restored the backed up fine to my fone ..please help cause i really want my fone fixed.

then i clicked upgrade on the bb dedtop software and it told me that my fone was uptodate

Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: browser wont open - getting messages

I spent truly hours creating that, trying to make it as simple as I can. What you need to conduct is a complex process, which can't be described in a simple manner. If you cannot follow the instructions, then I'd advise you seek out in-person support, likely at some fee.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
bberry12345
Posts: 10
Registered: ‎10-02-2013
My Device: bold 9700

Re: browser wont open - getting messages

its only 5 and 6 i dont understand

Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: browser wont open - getting messages

OK...well step 5 is must be done before step 6, so let's start with 5. Exactly what part of step 5 don't you understand? Please remember that I can't see you nor your computer, so I need you to be very explicit about what you don't understand...otherwise we just start with the first word of step 5, which is "Delete"...and somehow I suspect that it's deeper in that step where you are not understanding. So please help me to understand exactly where you are stuck within step 5, and I'll be happy to give you additional guidance.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
bberry12345
Posts: 10
Registered: ‎10-02-2013
My Device: bold 9700

Re: browser wont open - getting messages

at i dont under stand about 5 is the VENDR.XML... i dont know where to find this.

 i have windows 7 plus can u tell me what this file does? please? and thanks soo muck for agreeing to help!!

Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: browser wont open - getting messages

Step 5 above already contains two bullet items, which are the two locations that you will find the VENDOR.XML files in Win 7.

If VENDOR.XML exists in either location, then it will be used during step 6 as a cross-check against something called VendorID, which is hard-coded to your BB device. If both VendorID and VENDOR.XML match up to the same carrier (e.g., 3), then it will proceed and use that installed (to your PC) BBOS package. So if you happen to choose a BBOS package to install to your PC that happens to come from the same carrier as your BB was originally manufactured for (via VendorID), then you don't have to delete the VENDOR.XML file(s). But, if you want to use an OS package from a different carrier, then you must delete the VENDOR.XML file(s), which will cause the cross-check process to be skipped, allowing you to use a different carriers OS package. But there will be nothing overt about the failure...if you use a different carriers OS package and don't delete the VENDOR.XML files, then the installed (to your PC) OS package will simply be ignored, and the automatic process will take over (where it attempts to download, from the internet, an OS package from your BBs carrier as per VendorID, or skips it entirely if that carrier has nothing newer than what you are already running on the BB).

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
bberry12345
Posts: 10
Registered: ‎10-02-2013
My Device: bold 9700

Re: browser wont open - getting messages

can u tell me hoe to find the bulet ponts and also my fone is from orage-it says so on the front of the phone but my sim is from 3. for no 4 i downloaded orange .. i couldnt find three

 

Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: browser wont open - getting messages


bberry12345 wrote:

can u tell me hoe to find the bulet ponts

 


This is directly copied from my post above:

 

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 

Those folders are accurate for Win7.


bberry12345 wrote:

also my fone is from orage-it says so on the front of the phone but my sim is from 3. for no 4 i downloaded orange .. i couldnt find three


It may then be that you don't have to delete the VENDOR.XML file(s). But I always recommend doing so, just to be 100% certain. It causes no problems to delete them, but not deleting them can cause problems (as I described above).

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code