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BlackBerry® Desktop Software

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New Contributor
Posts: 3
Registered: ‎05-24-2012
My Device: bb curve 9360 hspa black fo az
My Carrier: vodafone

cannot install desktop manager on windows 7 64bit

hi,

unfortunately i am not able to installa the Desktop Manager 6.1.0 B38 Multilanguage on a pc having windows 7 - 64 bits, i already installed it on another pc with windows 7 - 32 bit and it worked.

 

please tell me how to solve this problem.

 

regards

Salvatore

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: cannot install desktop manager on windows 7 64bit

can you send live preview screen shoot?

New Contributor
Posts: 3
Registered: ‎05-25-2012
My Device: Bold 9700
My Carrier: O2

Re: cannot install desktop manager on windows 7 64bit

I'm having the same problem. It seems to install ok but when it launches an error occurs:

 

'Blackberry Desktop Software has stopped working. A problem caused the program to stop working correctly.'



New Contributor
Posts: 3
Registered: ‎05-24-2012
My Device: bb curve 9360 hspa black fo az
My Carrier: vodafone

Re: cannot install desktop manager on windows 7 64bit

I just solved this problem upgrading the java app.

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: cannot install desktop manager on windows 7 64bit

do it like capello....

New Contributor
Posts: 3
Registered: ‎05-24-2012
My Device: bb curve 9360 hspa black fo az
My Carrier: vodafone

Re: cannot install desktop manager on windows 7 64bit

yes, thanks a lot ahmadjie!

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: cannot install desktop manager on windows 7 64bit

your welcome buddy

New Contributor
Posts: 3
Registered: ‎05-25-2012
My Device: Bold 9700
My Carrier: O2

Re: cannot install desktop manager on windows 7 64bit

i've upgraded Java to latest version but still no joy....

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: cannot install desktop manager on windows 7 64bit

complete uninstall first, restrat your PC/LAPTOP, run setup again with "Run As Administrator"

if not work download this JAVA "jre-6u31-windows-i586-s" u Can Download From HERE, hope this help

New Contributor
Posts: 3
Registered: ‎05-25-2012
My Device: Bold 9700
My Carrier: O2

Re: cannot install desktop manager on windows 7 64bit

thanks that's sorted it now