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New Contributor
jaotten
Posts: 5
Registered: ‎11-28-2012
My Device: BB Bold
My Carrier: US Cellular

contacts not restoring

I ran a successful data backup this afternoon, ran a security wipe on my device and now my data will not restore.  Help?

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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: contacts not restoring

You're restoring from the Desktop Software on your PC?

 

What's happening, what error,, you didn't say.




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New Contributor
jaotten
Posts: 5
Registered: ‎11-28-2012
My Device: BB Bold
My Carrier: US Cellular

Re: contacts not restoring

Yes, restoring from PC.  No error message.  It says the resore was successful.  When I go to check my contacts, it's empty.

Please use plain text.
JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: contacts not restoring

Open your Address Book > menu key > Filters, make sure all of them are UNchecked.

 

See anything?

 

If not, look at Options > Status.

press the Menu key > Database Sizes.

What are the number to the right of Address Book data?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
jaotten
Posts: 5
Registered: ‎11-28-2012
My Device: BB Bold
My Carrier: US Cellular

Re: contacts not restoring

No filters on.
Can't find Database size but I have 237MB of free storage space.
Please use plain text.
JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: contacts not restoring


jaotten wrote:
No filters on.
Can't find Database size but I have 237MB of free storage space.

Try again, I need to know.

 

Try Options > Device > Status > Menu key > Database sizes.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
jaotten
Posts: 5
Registered: ‎11-28-2012
My Device: BB Bold
My Carrier: US Cellular

Re: contacts not restoring

Found it. 0.0k on both addressbook databases.
Please use plain text.
JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: contacts not restoring

Article ID: KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

 

When you get to the section asking you to select the backup file, you will click on the "select data" and then scroll the Address Book.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
jaotten
Posts: 5
Registered: ‎11-28-2012
My Device: BB Bold
My Carrier: US Cellular

Re: contacts not restoring

That's what I did initially (then several times after) with no success.

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