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Contributor
Posts: 45
Registered: ‎05-21-2009
My Device: Storm 9350
Accepted Solution

default mail client setting?

Since my desktop software was upgraded, everytime I open it...I get the message that "Either there is no defaul mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Outlook and set it as the default mail client."

 

Problem is...I opened up MS Outlook and it **is** set as the default mail client.....so what gives?  

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: default mail client setting?

While installing Desktop Manager which email setting have you selected? BES or BIS?

tanzim                                                                                  
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Contributor
Posts: 45
Registered: ‎05-21-2009
My Device: Storm 9350

Re: default mail client setting?

I don't recall being asked such a question on install......of course, the version I had on the CD that came with my Blackberry did not have the "email" features that the upgrade does....and as far as I recall, the upgrade did not ask such a question either....

 

Is this a setting I should change somewhere?  What should it be....whatever it isn't now?  lol

Contributor
Posts: 45
Registered: ‎05-21-2009
My Device: Storm 9350

Re: default mail client setting?

Still having this issue....any ideas?
Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: default mail client setting?

Uninstall Desktop Manager:

 

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...

 

Obtain the latest DM software:

 

http://na.blackberry.com/eng/services/desktop/

 

Launch your default email client.

 

Reinstall DM from the latest download.

 

 

 

 

 




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Contributor
Posts: 45
Registered: ‎05-21-2009
My Device: Storm 9350

Re: default mail client setting?

Figured this out today....it was looking for "MS Outlook" to be set as the default mail client.....*not* "MS Outlook Express" which I was using....

 

I set up the Outlook program and it seems to be working fine now.