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BlackBerry® Desktop Software

Posts: 1
Registered: ‎09-12-2013
My Device: torch 9800
My Carrier: att

desktop is no longer available message

HELP!   I have a Torch 9800 and attempted to update and sync my outlook 2003 calendar and i get the following message:


Default Services for your Organizer have changed since your last snyc


Calendar Services>>>>

Desktop is no longer available as a service and can not be syncronized


Then if gives me a check box to switch my calendar service to facebook.. 


I do not have or intend to use facebook as my calendar....   does this mean that my blackberry is now useless for calendar use?

Hall of Famer II
Posts: 55,001
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: desktop is no longer available message

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB20387 "The default service for your device has changed" when syncing with the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


Of course, the question remains...what, exactly, changed in your configuration to cause this? You say something about an update, but no details...so it's rather challenging to know what might be the cause of this situation...and knowing the cause is of course a prerequisite to providing useful guidance.


If all else fails, then I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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