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New Contributor
Posts: 2
Registered: ‎10-01-2012
My Device: torch 9850
My Carrier: 205-492-1194

desktop manager not responding w7 x64, v 7.1 torch 9850 issue

desktop logs

 

21:04:51.456|INFO |6|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION:

none, DURATION: 4011
21:05:01.518|INFO |8|Rim.Desktop.Services.Tasks|0|Task [DownloadAndUpdateSupportedDevices] running after delay on thread

pool
21:05:01.518|INFO |8|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Pending, TRANSITION:

none, OPERATION: none
21:05:22.797|WARN |8|Rim.Desktop.Services.DeviceManager|0|WebFileDownloader.DownloadAsString
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection

attempt failed because the connected party did not properly respond after a period of time, or established connection

failed because connected host has failed to respond 208.65.75.22:443
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket,

IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
   at System.Net.WebClient.DownloadString(Uri address)
   at System.Net.WebClient.DownloadString(String address)
   at Rim.Desktop.Services.DeviceManager.Characteristics.WebFileDownloader.DownloadAsString(String filename, String

parentFolder)
21:05:22.797|WARN |8|Rim.Desktop.Services.DeviceManager|0|Could not download

https://www.blackberry.com/Desktop/Download/XML/600/xmlchecksum
21:05:22.797|INFO |8|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Progressing,

TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__0()
21:05:22.797|INFO |8|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Completed, TRANSITION:

none, OPERATION: none, DURATION: 21282

New Contributor
Posts: 2
Registered: ‎10-01-2012
My Device: torch 9850
My Carrier: 205-492-1194

Re: desktop manager not responding w7 x64, v 7.1 torch 9850 issue

see also this
23:28:21.997|INFO |1|Rim.Desktop.Media|0|TASK: [LoadDataSource], STATE: Pending, TRANSITION: none, OPERATION: none
23:28:22.044|DEBUG|1|Rim.Desktop.Media|40002|Checking for iTunes Version...
23:28:22.059|DEBUG|1|Rim.Desktop.Media|40003|EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK: at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
23:28:22.059|DEBUG|1|Rim.Desktop.Media|40003|EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK: at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()