08-20-2012 11:59 AM
Welcome to the BlackBerry Support Community.
To resolve this issue, please try uninstalling the BlackBerry® Desktop Software, rebooting your computer then reinstalling the BlackBerry® Desktop Software again from this link. http://bbry.lv/JlWfyC Then test again to make sure the issue is resolved.
If this does not resolve the issue, could you please provide the full error message?
Hope this helps.
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