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vansicklemichael
Posts: 2
Registered: ‎08-21-2012
My Device: blackberry 9670

how do I get Blackberry Protect to locate my device?

I have Blackberry Protect downloaded on my device but when I go to the website on my PC,it won't function.It worked with my 8630,should I exchange devices somehow?

JSanders
Posts: 86,488
Likes: 23,190
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: how do I get Blackberry Protect to locate my device?

Is the device in a building or other location that might be blocked by satellite view?




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moniko17
Posts: 216
Registered: ‎08-23-2012
My Device: Javelin 8900

Re: how do I get Blackberry Protect to locate my device?

because your application installed in your blackberry so it is work only in your device, my advice you can install protect too for your browser as well in your computer
JSanders
Posts: 86,488
Likes: 23,190
Solutions: 5,988
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: how do I get Blackberry Protect to locate my device?


moniko17 wrote:
because your application installed in your blackberry so it is work only in your device, my advice you can install protect too for your browser as well in your computer

Huh? The user is already logging into Protect FROM his pc browser trying to view his location.

 

Or, please explain in detail what it is you are suggesting on how to "install protect too for your browser". How is this done?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code