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New Member
Posts: 5
Registered: ‎09-08-2011
My Device: 8350i
My Carrier: Nextel/Sprint

how do you delete all device contacts 8350i

 
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: how do you delete all device contacts 8350i

Hello jcollura,

 

You can clear the Address Book database using BlackBerry Desktop Software:

 

http://www.blackberry.com/btsc/KB10167

 

Cheers,


-FB


 


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New Member
Posts: 5
Registered: ‎09-08-2011
My Device: 8350i
My Carrier: Nextel/Sprint

Re: how do you delete all device contacts 8350i

My BB desktop is 6.1.0.35 and this option steps are greyed out.  Any ideal how to do with this latest version?

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: how do you delete all device contacts 8350i

Are you choosing the selected data box? 

 

If so, do you know if you are active on a BlackBerry Enterprise server with this device?


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


New Member
Posts: 5
Registered: ‎09-08-2011
My Device: 8350i
My Carrier: Nextel/Sprint

Re: how do you delete all device contacts 8350i

FB, thanks for the quick reply.  Yes we are using a BlackBerry Enterprise server with this device.  Currently, when I go to Device, Delete Data, Selected Data, my Address Book with 6760 entries is greyed out (sorry thought I should be more specific).  Can it be done thru the BB E server?

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: how do you delete all device contacts 8350i

[ Edited ]

OK - The database on the device will be inaccessible as long as it is enabled for wireless synchronization.

 

The following article should help take your through a few easy steps that will allow you to temporarily disable wireless synchronization and allow you to clear the database:

 

http://www.blackberry.com/btsc/KB03312

 

 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


New Member
Posts: 5
Registered: ‎09-08-2011
My Device: 8350i
My Carrier: Nextel/Sprint

Re: how do you delete all device contacts 8350i

Yes FB, that did the trick.  Just waiting on the address book to repopulate on the device.  Thank you!  J

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: how do you delete all device contacts 8350i

Good stuff. You're very welcome Smiley Happy


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!