12-07-2013 05:51 PM
i have a blackberry curve 8520 from 2008 and my computer can't reconize it when i connect it by USB
My phone take electricity, it is on charge but nothing else
My computer is very recent, with windows 8; 64 bits i get the last version of "blackberry desktop"
How the computer recognize the phone??
12-07-2013 08:12 PM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!