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BlackBerry® Desktop Software

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sjsimmers
Posts: 1
Registered: ‎11-13-2012
My Device: bb9650

lost all my pictures

lost all my pictures when I finally decided to update my bb 9650 and backup my information to my mac. I can see all the pictures in my mac history but don't know how to reload them back to the phone.
Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: lost all my pictures

Hey sjsimmers,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When you performed the update of the software, did you also go to Device>Restore and restore your backup file?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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