04-12-2012 05:02 AM
hello every one, sorry for my bad english
i have strom 9500 and i have installed the latest verson of desktop software and installed the latest verson of bb USB and modem drivers and i have connected my bb to pc but i have message that pops out and says: "USB Device Not Recognized" . When i go to device manager it says: "Windows has stopped this device because it has reported problems. (Code 43)". What can i do to fix this problem?
Thanks for help.
04-18-2012 10:29 AM - edited 04-18-2012 10:30 AM
The following article will assist your with detecting your BlackBerry® Storm™ 9500 smartphone within the BlackBerry® Desktop Software on your computer:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone - http://www.blackberry.com/btsc/KB00125
We hope you find this helpful.
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