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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎01-28-2013
My Device: Torch 9810

organizer applications not supported



I recently upgraded my PC (Windows 7/Microsoft Office 2010) and have installed the latest version of BlackBerry Desktop Software v7.1.  The smartphone (Torch 9810) and the PC recogonize each other however when I go to configure the organizer settings a message pops up saying "The organizer applications on your computer are not supported".  I am trying to configure Microsoft Outlook 2010 however it seems like it doesn't know it's there.  I have unistalled and reinstalled the Desktop software, rebooted numerous times and the message keeps popping up.


Any ideas?



Hall of Famer II
Posts: 50,307
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (

Re: organizer applications not supported

Hi and Welcome to the Community!


Since you say it's 2010, this KB came to mind:

  • KB24040 Support for Microsoft Office 2010 Click-to-Run installation

See if that applies.


Good luck!

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