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BlackBerry® Desktop Software

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kigwe
Posts: 7
Registered: ‎02-23-2014
My Device: blackberry bold 9900

pls help I'm frustrated!

Because it is not workin, I have uninstalled my bb desktop software.....and I'm trying to install a new version, its telling me "Some of the installation files from the previous versions of the software could not be removed. Make sure that no other application is using these files". What does that mean? Pls I'm tired. And frustrated!
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sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: pls help I'm frustrated!

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


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