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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎12-30-2013
My Device: Blackberry Torch 9810
My Carrier: AT&T

"BB Desktop Software has stopped working" error

I have a user who takes photos on the job frequently and uses BB Desktop software to upload photos. Lately he has been getting an error stating "BlackBerry Desktop Software has stopped working" when attempting the sync his pictures. This happens every time. I uninstalled the software from his PC and re-installed it, but I still received the same error. His PC meets all of the requirements for the software. I am unsure what exactly is causing this issue. Please help

Hall of Famer II
Posts: 51,866
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: "BB Desktop Software has stopped working" error

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.


In addition, it might actually be simpler to use Mass Storage Mode for this purpose...the BB can appear to the computer as a normal USB drive (or drives, if the BB also has an SD card). The, you can use the normal computer file explorer to manage the photos on the device.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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