12-30-2013 11:47 AM
I have a user who takes photos on the job frequently and uses BB Desktop software to upload photos. Lately he has been getting an error stating "BlackBerry Desktop Software has stopped working" when attempting the sync his pictures. This happens every time. I uninstalled the software from his PC and re-installed it, but I still received the same error. His PC meets all of the requirements for the software. I am unsure what exactly is causing this issue. Please help
12-30-2013 09:04 PM
Hi and Welcome to the Community!
I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
In addition, it might actually be simpler to use Mass Storage Mode for this purpose...the BB can appear to the computer as a normal USB drive (or drives, if the BB also has an SD card). The, you can use the normal computer file explorer to manage the photos on the device.