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BlackBerry® Desktop Software

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Developer
Philipk
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook

"The BlackBerry® Desktop Software cannot connect with this device." after repair

[ Edited ]

I download the Desktop Software for BlackBerry onto my Mac Book Pro for the first time. 

 

After installing I connected my PlayBook. I get the message "The BlackBerry® Desktop Software cannot connect with this device."

 

The program suggested I repair the device software, so I did. After that I set it up and ran the updates.

 

When I plug it back in I get the exact same message.

 

What should I do next?

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co-founder of Diaree | BB Dev for PictureThis
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Developer
Philipk
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

[ Edited ]
At work, on a PC it worked right away when connecting so I think the problem is with the OSX Desktop Software.
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co-founder of Diaree | BB Dev for PictureThis
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Developer
Philipk
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

Two more unsolved cases which seem to be related to the same issue?

 

http://supportforums.blackberry.com/t5/Product-Management-The/Mountain-Lion-integration-testing/m-p/...

 

http://supportforums.blackberry.com/t5/Desktop-Software-for-Mac/OSX-LION-BlackBerry-Desktop-Software...

 

Is Desktop Software working for anyone on OSX Lion, if anyone is using Lion with BlackBerry please confirm that it can work.

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co-founder of Diaree | BB Dev for PictureThis
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New Member
BB_Dhaval
Posts: 3
Registered: ‎06-28-2012
My Device: Black Berry Torch 9800

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

Same problem here..

 

Black Berry Please come up with a solution.

 

Want to sync BB Torch 9800 with Office for Mac 2011 on a Mac OSX 10.7.4

 

Some one help please..

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Trusted Contributor
rockhammer
Posts: 150
Registered: ‎04-20-2011
My Device: Bold 9900 & Playbook

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

[ Edited ]

I also cannot connect to my two playbooks using desktop manager on mac.

 

One of the two playbooks is now shipped back to rim for repair (see here http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/5MP-Playbook-Camera-Blackscreen-Errors-Ha... The issue of desktop manager not being able to connect to the playbook started with this playbook when the repair I was prompted to to stopped 1/4 way into it. Multiple retries did not make any difference. 

 

Since then, I have tried connecting my other (functioning) playbook to the same mac but when I plug in usb cable I get the same "cannot connect" errmsg and prompted to "repair". I am definitely NOT going to "repair" this one. So I uninstalled the desktop manager and reinstalled it to see if it makes a difference. Unfortunately it did not and I get the same "cannot connect" errmsg.

 

If anyone has any suggestion how this issue can be resolved that would be great. I think something is stuck on the mac and is not getting wiped out when desktop manager is uninstalled. Thanks.

 

 

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Developer
Philipk
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

New Black Berry Desktop Software fixed this issue for me, just came out a few hours ago.

https://developer.blackberry.com/blackberry10devalphas/update?os=mac

Uninstall the desktop software and then reinstall with this update!
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co-founder of Diaree | BB Dev for PictureThis
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Developer
Philipk
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook

Re: "The BlackBerry® Desktop Software cannot connect with this device." after repair

I spoke too soon, I got one step closer by actually being able to see my device... but nothing actually seems to work. I can't get music, photos, or videos to sync.
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co-founder of Diaree | BB Dev for PictureThis
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