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New Contributor
Posts: 4
Registered: ‎02-22-2013
My Device: bold3 9650
My Carrier: verizon

software update causes video error

[ Edited ]

Plz I made a software update and since then my fone could no longer play movies in avi format what do I do? Thought abt doing a software downgrade bt don't knw if dats a gud idea. I neep help plz

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: software update causes video error

Hello chidel

 

Welcome to the forums.

 

Sorry to hear about your issue. What happens when you try to view these files? Are you getting a specific error message? Does this happen with all .avi files you try to watch or only certain ones? 

 

This could be a codec issue. Please review the supported media types document at the below link:

 

http://docs.blackberry.com/en/smartphone_users/deliverables/27267/Supported_Media_Types_on_BlackBerr... 

-SR

 

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New Contributor
Posts: 4
Registered: ‎02-22-2013
My Device: bold3 9650
My Carrier: verizon

Re: software update causes video error

Yea all avi files,at first if I try to watch it d audio would work bt no visual display,it would tell me video file formatt is unsupported or smthing like dat where as d audio of d video would b playing bt no visual.Bt as at nw even d audio no longer plays,it would tell me video formatt is unsupported.Note-b4 I performed d upgrade I could watch any avi file I wished.