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BlackBerry® Desktop Software

Posts: 1
Registered: ‎07-10-2012
My Device: Curve 9330

sync w/ laptop gone wrong...

[ Edited ]

Please help, I cannot get my laptop calendar to sync w/ my blackberry, it used to work, can’t figure what is wrong. I get a message that says 'an error was found in line ### (didn't get the three diget number) please forward log to tech support'.  How do I forward the sync log to tech support?  What is wrong?


Thanks for any help.


two pics of screen w/ messages:  

Hall of Famer II
Posts: 49,058
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: sync w/ laptop gone wrong...

Hi and Welcome to the Community!

Not knowing what changed between when it used to work and now doesn't, the best I can suggest is this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.


Further, if you can get the exact error message (including the line # data), you can search this site as well as the public KBs to see if perhaps there is something documented:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
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