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New Member
dodka
Posts: 1
Registered: ‎11-23-2013
My Device: torch 9800

to recognize my new BB 9800 destok software Blackberry

hello
I do not have my previous BB destroyed after a bath.
I did clean my pc after a virus and do not have the original software logiciel destok
I downloaded new but it refuses to recognize my BB torch 9800.
Can anyone help me?
Thank you.

Dodka

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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: to recognize my new BB 9800 destok software Blackberry

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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