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BlackBerry® Desktop Software

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New Contributor
Posts: 3
Registered: ‎07-18-2012
My Device: curve 9300
My Carrier: military

trouble installing bb desktop in my pc acer one

I downloaded the bb desktop 7.00 from the page of bb, but when I install it on my pc, the install proces get interrupt by a message that says "can't verify instalation files". Excuse my english.
New Contributor
Posts: 3
Registered: ‎07-18-2012
My Device: curve 9300
My Carrier: military

Re: trouble installing bb desktop in my pc acer one

The menssage is the next " the installation files cannot be validated. Please verify the the installer package and try again." What can I do? Pleasse help me.
Hall of Famer II
Posts: 51,360
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: trouble installing bb desktop in my pc acer one

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28396 When installing the BlackBerry Desktop software the following error is received "The installation files cannot be validated. Please verify the installer package and try again."

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!




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