03-16-2013 04:00 AM - edited 03-16-2013 04:14 AM
good day to the community, I am trying to move my entire contacts list from old business BB to new BB9360 using my home IMac as a pivot. I have downloaded the program for mac and succesfully moved my contact list there, but now when I connect my new 9360 after succesfully prompting for BB password it says "cannot connect IMac to the BB". if I look at the BB Desktop Software, I only see on the top left the BB 8520 icon, so basically I guess it is not ready to dialogue with the new device, as if the system did not acklowledge that there is a new device which I am trying to connect. I tried to dowload again the BB Desktop Software, it does not change.
any suggestion other then manually re-inserting over 1k contacts?
03-21-2013 10:38 AM
Welcome to the support community!
The following KB article may help with getting your BlackBerry smartphone connected with your Mac.
"Troubleshooting connection issues between BlackBerry Desktop Software for Mac and BlackBerry smartphone or BlackBerry PlayBook" KB30315
Let me know if this helps.
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