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BlackBerry® Desktop Software

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New Contributor
mbinder
Posts: 2
Registered: ‎09-02-2012
My Device: curve 8830

trying to sync with outlook erased my device calendar

after a hard drive crash, i reinstalled  the BB desktop manager from the RIM site  and also reinstalled  Microsoft Outlook from the original installation disk.  I backed up the data that was in my BB device and then set up the sync with Outlook to sync one way from the device to Outlook (which was now  newly installed and empty).. The contacts, tasks and memos synced fine, but the calendar ONLY synced recurring appts (like birthdays) and wiped out ALL other appointments from the device calendar.  I was able to restore the device data from the prior back-up, but I am afraid to try to sync to Outlook again. Any ideas?

New Contributor
mbinder
Posts: 2
Registered: ‎09-02-2012
My Device: curve 8830

Re: trying to sync with outlook erased my device calendar

Addendum to problem: I forgot to give the error message: Synchronization Error
A program error occurred at line 131 in.\error.cpp
Hall of Famer II
sdgardne
Posts: 49,063
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: trying to sync with outlook erased my device calendar

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32032 Recurring appointments of a specific pattern cause the sync to fail with an error message in BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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