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New Contributor
Posts: 5
Registered: ‎05-25-2012
My Device: 9700
My Carrier: maxis

unable to load os into my 9700

hello there im having this difficulties to load my blackberry software back into the normal ways

okey,,the main error on the bb screen is ofcourse is reload software 507

 

okey what i did firstly is trying to reload the os by using DEkstop manager...DM be able to detect my device and pin but unfortunately..after loading but then all of the sudden will have error stating that usb problem blah2 ...retry but still fail?

 

oke tried using the jclmder and wipe it 

tried to load back using apps loader but then still coming out the same error

 

tried BSAK as well but still fail wit the same error

 

so basically what should i do? 

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: unable to load os into my 9700

The first, remove battery, open the "loader" click next, plug the battery back, along with italso attach the data cable, and then click next again, wait until you see the applicationand also the language of choice, I think you'll understand up to this stage.....hope this help

New Contributor
Posts: 5
Registered: ‎05-25-2012
My Device: 9700
My Carrier: maxis

Re: unable to load os into my 9700

yes i do understand but i still fail ?

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: unable to load os into my 9700

Kindly use a different USB cable.


Ron
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New Contributor
Posts: 5
Registered: ‎05-25-2012
My Device: 9700
My Carrier: maxis

Re: unable to load os into my 9700

still cant..
geting same error
New Contributor
Posts: 5
Registered: ‎05-25-2012
My Device: 9700
My Carrier: maxis

Re: unable to load os into my 9700

no one be able to help me ? the situation already 1 week for me zzzz
Forums Veteran II
Posts: 3,317
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: unable to load os into my 9700

So, you did try another USB cable.  Perhaps you have tried different USB ports and USB troubleshooting?

 

I would try using another computer just to get it done, then come back and troubleshoot the first computer.

- Ira
New Contributor
Posts: 5
Registered: ‎05-25-2012
My Device: 9700
My Carrier: maxis

Re: unable to load os into my 9700

done
im doing this a lan cafe...my home computer is spoilt and cant do much
i keep changing pc port cable..and nothing works..
btw if the usb have problem why it can be detected on DM?
Highlighted
Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: unable to load os into my 9700

would you like give some screenshoot? at your problem?