01-12-2013 06:53 AM
01-12-2013 08:07 AM
Welcome to BlackBerry Support Foums
Which Torch model your sister have ! Generally this Clock symbol appears when applications run in the background , or because of any unknown Third party application installed within our device or because of low memory .Sometime A battery pull restart is enough to resolve this issue.Please press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) Also If you have enable Memory cleaner within your device then it may also cause freezing and clocking .Check Options > Security > Memory Cleaner you can disable that feature on your device.
In addition Updating or Reloading your Device Software may fix the issue but again, Depending on device model you must have sufficient free space to run smoothly.Check this Knowledge Base for further help:
KB10307 : The Hourglass or clock symbol spins continuously on the BlackBerry smartphone