Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
Visitor
Posts: 1
Registered: ‎11-12-2012
My Device: bold 9900
My Carrier: vodafone

upgrading my device software PLEASE HELP URGENT

connected via cable to upgrade my device software.. it has frozen on 'search options' during back up stage.. been like this for 2 hours now.

 

dont know what to do

if i can unplug??

 

tried contacting BB via twitter but nothing..

 

any info greatly recieved..

 

many thanks

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: upgrading my device software PLEASE HELP URGENT

Hi lecta and welcome to the BlackBerry Support Community Forums!

 

Try doing a custom backup, using the BlackBerry® Desktop software, removing the "Search Options" database, then try the update again without selecting the automatic backup.  The following article will show you how to do a backup via the BlackBerry® Desktop Software.

KB12487 - How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows

 

Thanks

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!