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New Contributor
CreativeHubLtd
Posts: 3
Registered: ‎03-16-2009

5.1.0 - Unknown address error 554-'5.7.1 Access denied'

Hi

Over the last 5 days I my users have been getting alot of undeliverable's on delivery notifications:

Subject: Delivery Status Notification (Failure)
From: "Mail Delivery System" <blackberry_internet_services@bis.eu.blackberry.com>
Date: Sat, March 14, 2009 08:33
To: SRS0=YH6uMo=7N=mydomain.com=firstname.lastname@srs.bis.eu.blackberry.com
--------------------------------------------------------------------------
The following message to <user@mydomain.com> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 554-'5.7.1 Access denied'

The original email is gettting through, its just we get an undeliverable on the delivery notification. All users use BIS with various providers, Orange UK, Vodacom SA, Vodafone UK. All the undeliverable are to internal domains the problem doesn't seem to occur with external domains.

Can anyone help me please ?

 

Thanks

Kev

Please use plain text.
New Contributor
CreativeHubLtd
Posts: 3
Registered: ‎03-16-2009

Re: 5.1.0 - Unknown address error 554-'5.7.1 Access denied'

Hi

 

Anyone able to help me please ?

 

Kev

Please use plain text.