BlackBerry® Device software

[ChantelErfort]

Ok. Thanks. Will let you know how it all works out.

[ChantelErfort]

What do I do if BBSAK can't detect my device?

[ChantelErfort]

I couldn't get BBSAK to connect to my phone, but somehow, when I took out my SIM card, I was able to install the new OS. Recovered all my pix and music as well as BBM contacts, but lost my entire contact book... Which I had bacused up a few months ago so luckily not everything was lost completely.

Thanks to those who helped me with this.

[John_Clark]

Glad you're back up amd running. I also recommend installing BB Protect and setting it to make daily backups. Also, its a good idea to make weekly backups with DM.

[farahchaudhry]

I am stuck with a software update at 8% for the past 3 hours... firstly, i took out the battery and re insterted it, thought i would be able to get over the software update freeze and continue using my phone.. it seems like it didnt work. It went straight to the update screen again...

How shall i get my phone ot start working again?

Thanks

[ChantelErfort]

What eventually worked for me... After my phone was frozen for 2days, was taking out batter retry and SIM card before reinstalling my operating system from my PC. I lost A LOT of data in the process. The other option would be to take it in to a store for a software upgrade.

the advice gigot was to wait... Which unfortunately didn't work in my case.

[farahchaudhry]

i had to do the same... It was a painful process loosing all the inforamtion ... blackberry really does suck!

[naliakabevy]

my BB also froze during the update. now i cannot seem to use the phone. still frozen. what to do??

[dani_aj]

Is it possible do install this restart program in a MacBook Pro? I have exactly the same issues!

[sdgardne]

---

dani_aj wrote:

Is it possible do install this restart program in a MacBook Pro? I have exactly the same issues!

---

Hi and Welcome to the Community!

"restart program"??? I'm not sure exactly which, of the various posts in this thread, you are referring to (BBSAK perhaps?). But in general none (including BBSAK) of the extra "tricks" or toolsets work on a Mac...only the native BB Desktop Software works there, and you are limited to only your carriers supported OS packages. All of the other tools and tricks to get around that and do deeper diagnostics and repairs are limited to the PC platform.

Good luck!