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NoorRM
Posts: 2
Registered: ‎02-06-2013
My Device: Bold
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A problem of sharing the same bbm on different phones

Hello everyone .. I really wish if anyone could help me solving my problem ! My little brother used my app world ID on his device .. Then suddenly all of my bbm contacts have been added to his bbm and vis versa ( meaning that his contacts have been added to my bbm as well ) it's like we are sharing the same bbm user !! Same name , same picture, same in everything but in two different phones .. I want to get things back to normal ! So if you please know ,, tell me what should I do ?!
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FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: A problem of sharing the same bbm on different phones

Hello NoorRM

 

Sorry to hear about the issue you are experiencing with BBM contacts.

 

Please see the following article on expectations when using the same BlackBerry ID on multiple devices for BBM:

 

http://www.blackberry.com/btsc/KB28543

 

One of you will need to create a new BlackBerry ID and change the BlackBerry ID for your device by following this process:

 

http://www.blackberry.com/btsc/KB26694

 

They will also need to repopulate their BBM contact list manually under the new BlackBerry ID.

 

Have a great day.


-FB


 


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New Contributor
NoorRM
Posts: 2
Registered: ‎02-06-2013
My Device: Bold

Re: A problem of sharing the same bbm on different phones

Thaaaank you so much for your help ! I'll do whatever needed to get things back to normal ! Thank you again FB
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FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: A problem of sharing the same bbm on different phones

You're welcome!


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Please use plain text.