04-16-2013 11:38 AM
04-16-2013 12:40 PM
Hi and Welcome to the Community!
No one here, in this user-to-user community, can actually do anything other than advise you...no one here has any system access to actually do anything about your situation.
Rather, the shop you are dealing with should be able to do this, or at least formally escalate your case up to BlackBerry if they cannot handle it in the shop. From what you describe, it should be able to be un-suspended and useful.
So, your escalation path is not here, in these forums. Rather, it is through the shop. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here: