BlackBerry® Device software

[kenm47]

 I am unable to download or upgrade any apps as 1.my shortcut to Appworld has disappeared and 2. when I attempt to download via the browser I receive an error message that my operating system is not supported. I have tried all the normal deletes, reloads and reboots, tried to have my OS updated to OS7 to no avail and eventually reloaded the carrier operator software. I have also attempted to download both via my PC with error message cannot download via USB cable.

[JSanders Resident Expert]

1. Follow the Resolution #1 in this link below, and/or read the OS6 upgrade information stated below Resolution #1.

Article ID: KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65

2. OS 6.0.0.723 is the latest available OS released for the 9780 model. There is no OS v7 for your model.

[kenm47]

Unfortunately the knowledge base article did not help I downloaded the previous version but still no icon, I have now cotacted my carrier helpdesk to enquire if I can download the latest version of OS6

[JSanders Resident Expert]

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kenm47 wrote:

Unfortunately the knowledge base article did not help I downloaded the previous version but still no icon, I have now cotacted my carrier helpdesk to enquire if I can download the latest version of OS6

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Ok, Ken, please let me know if there is anything additional we can help with.

The download of AppWorld 4.0.0.55 should have resolved the issue.

[kenm47]

Please send me a link where I can get the OS 6.0.0.723

[JSanders Resident Expert]

Check this third party forum here for a listing.

http://www.blackberryos.com/9780-operating-software/

Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.

Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." (You might have another Vendor.xml file hiding on your computer. Open Windows Explorer and under the Organize button (on Windows 7, there are similar tools for Vista and XP) click on "Folder and search options." Under the View tab, make sure that your computer is set to show hidden folders and files. Once you've done this, search your C:\ drive for "Vendor.xml".)
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

**Starting with the later OS6 releases, there are now three copies of VENDOR.XML
C:\Program Files\Common Files\Research In Motion\AppLoader (for 32-bit Windows XP/Vista/7)
==========OR============
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader (for 64-bit Windows Vista/7)
C:\Documents and Settings\*name*\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
C:\Documents and Settings\*name*\Application Data\Research In Motion\BlackBerry\Loader XML
You can also just search for VENDOR.XML. Make sure that you choose ADVANCED SEARCH and include hidden files. It should show the file in at three locations. Delete every copy that it finds.

Note: Some users might worry they will void their device warranty by loading an OS from another carrier. There is really nothing to worry about. Please read more information on that here: http://www.port3101.org/power-users/296-blackberry-os-upgrade-including-betas-myths-dispelled.html