05-28-2012 01:09 PM
Could i please get a prompt reply to this thread cause i am quite annoyed frankly. Recently, 7 months ago to be specific, i bought a bold 2 refurbished from malaysia and it gave me quite a few problems. However, recently the bb software crashed for the second time and this time instead of the person whom i bought the phone i installed the software myself! I believe i installed it perfectly well, however, now my bis is not working and i went back to the seller and he refuses to admit his fault even though i know it is his! Could i please get a verification here that by any chance if a re installation of software can cause your bis services and bb pin to be damaged permenantly in anyway? i would like a reply so i can print this and show it to the person who is claiming it to be my fault and refusing to exchange it . I would really appreciate a prompt reply! Thank you very much. hope all is well at your end at RIM!
05-28-2012 01:57 PM - edited 05-28-2012 01:57 PM
Welcome to the Forums adnankazmee!
I do not think an installation can cause your PIN services or e-mail services to be damaged.
If the device seems to be working, but you cannot setup your e-mail, open your device browser and go to www.blackberry.com/integrate
Also, this Forum is structured so that support requests and solutions are Peer-2-Peer, as opposed to RIM Tech support fielding questions and comments.
05-28-2012 02:06 PM
05-28-2012 02:34 PM
So, let's be clear. You reinstalled or upgraded the OS successfully. The device appears to be working ok, except the BlackBerry data services are not working. Does that describe it?
First, make sure data services are not turned off. If data services are on, start with removing the battery for about 30 seconds. If that doesn't correct the problem, try resending service books. If that doesn't do that doesn't fix it, we'll look at other solutions.
See the following link concerning sending service books.