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New Contributor
Posts: 2
Registered: ‎08-22-2013
My Device: 9900
My Carrier: O2

BB protect - REstore point is out of date

I have a replacement 9900 handset and am trying to restore my last backup from BB protect.  BB protect updated automatically every day and I manually created a back up yesterday morning using my old handset (got the message saying backup 100% complete).  I no longer have the old handset.

 

On the new handset the backup date showing in protect is March 2013.

Any idea where the back up that I created yesterday (and every day) could be? 

I have used protect before and it has worked fine.

 

Thank you!

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BB protect - REstore point is out of date

Hi swiftus and welcome to the BlackBerry Support Community Forums!

 

Are you using the same BlackBerry ID that you were using on your old device? Were both devices connected to that BlackBerry ID at the same time?

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 2
Registered: ‎08-22-2013
My Device: 9900
My Carrier: O2

Re: BB protect - REstore point is out of date

Thanks for the reply.

 

I have only one BB ID so yes it must have been the same one (I wondered that too).  The devices were not connected at the same time, I couldn’t of done this by mistake as I didn’t have both at the same time.

 

S.