12-12-2012 10:23 AM
Hi. I recently sold my old BB, and got a new one. My Blackberry ID transferred automatically to my new phone, however, the person who brought my old phone changed the log in info, on their phone, and I am now unable to access bbm or anything on my new phone. How can I change my settings, as it now won't recognise my old log in information?
12-15-2012 02:47 PM
You can ask that person to give back your BB ID and password politely! While selling your device you should have wiped all the device data and make yourself protected from such occurrence.
Anyway you can try retrieving password of BB ID. Check the below knowledge base articles -
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