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New Member
Posts: 1
Registered: ‎12-12-2012
My Device: curve 9370
My Carrier: o2

BBID User protection

Hi. I recently sold my old BB, and got a new one. My Blackberry ID transferred automatically to my new phone, however, the person who brought my old phone changed the log in info, on their phone, and I am now unable to access bbm or anything on my new phone. How can I change my settings, as it now won't recognise my old log in information? 

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: BBID User protection

Hi  saltopp,


You can ask that person to give back your BB ID and password politely! While selling your device you should have wiped all the device data and make yourself protected from such occurrence.


Anyway you can try retrieving password of BB ID. Check the below knowledge base articles - 


  • KB26361 How to change or reset a BlackBerry ID password
  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB28060 How to change or update a BlackBerry ID username on the BlackBerry ID website



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