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New Contributor
Posts: 6
Registered: ‎10-15-2010
My Device: Blackberry Bold 9900
My Carrier: Telus

BBM Contacts Not Saving To Blackberry ID

What's up people i need some help. I have a blackberry bold 9900 running OS 7.1.0 and bbm version and i'm trying to transfer my bbm contacts so i can use them on my I phone 5 but my bbm contacts are not saving to my blackberry ID so when i log in on my iphone none of the contacts show up.

Hall of Famer II
Posts: 53,025
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BBM Contacts Not Saving To Blackberry ID

Hi and Welcome to the Community!


If memory serves me correctly, that version of BBM still had the contacts "local" rather than "in the cloud". To achieve the result of your BBM contacts in the cloud and thereby available to any device using the same BBID, you must upgrade your BBM version on your 9900. You can do so via BBWorld, or from your BB Browser via www.blackberry.com/bbm.


You may also want to review the Backup link in my auto-sig on this post...there are links to specific information regarding BBM and backups of contacts with prior versions. To be safe, it's always wise to do a backup before you make major changes on your device.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
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